[PDF.19uc] A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer Service Skills for the Service Desk Professional

[PDF.vn61] A Guide to Customer Service Skills for the Service Desk Professional

A Guide to Customer  Donna Knapp epub
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 | #502945 in Books |  Cengage Learning |  2014-05-07 | Original language:English | PDF # 1 |  .80 x7.30 x9.00l,1.45 | File type: PDF | 448 pages

 | Cengage Learning

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||1 of 1 people found the following review helpful.| Rent if you have to, but Do Not Buy This Book!|By Customer|Required for class. Better books out there, but if it is required by the course, there are not many options for a student, is there?

Cengage, the company that produces this and other educational courseware, has outsourced its Mason, Ohio-based IT staff to Cognizant. Just google Cengage, Ohio, Cognizant, an|About the Author|An experienced IT professional with more than 30 years in the industry as a practitioner, consultant, and trainer, Donna Knapp currently works as Curriculum Development Manager for ITSM Academy, a full-service provider of IT Service Management e

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorp...

You can specify the type of files you want, for your device.A Guide to Customer Service Skills for the Service Desk Professional   |  Donna Knapp. A good, fresh read, highly recommended.

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